Booking Policies and Procedures

Booking Policies and Procedures

Houseboats | Small Boats | Lodging | Houseboat Boarding Schedule | Early Board |
Damage Waiver
 | Safety Guidelines | Pet Policy 

Houseboats

MINIMUM RENTAL PERIOD: Houseboats may be rented for a minimum of three days and two nights.

TAXES: Taxes are included in the rental rates.

HOUSEBOAT BOOKING PROCEDURES: A booking deposit of $300 per boat is required at the time the reservation is made. The balance of the rental is due 45 days prior to your scheduled boarding date. A security deposit of $500 is due on the day of departure. In certain situations, a $1000 deposit may be required at the discretion of the resort.  The security deposit will be refunded when the houseboat is returned undamaged and with the inventory intact. Reservations that are booked within 45 days of arrival must be paid in full with cash, money order, MasterCard, AMEX, Visa or Discover within 72 hours of making the reservation.

A $25 surcharge will be added to the full rental fee for each person above the stated number that the boat sleeps. The passenger limit on a 6 sleeper is seven. On 8 sleepers the passenger limit is nine. On 10 sleepers the passenger limit is twelve. On 13 sleepers the passenger limit is thirteen.

HOUSEBOAT CANCELLATION & CHANGE POLICIES: Any cancellation which is received 45 or more days prior to the scheduled boarding date will result in a refund of your booking deposit, less a $50.00 service charge per boat. Reservation changes made 45 or more days prior to the scheduled boarding date will be processed upon payment of a $50.00 service charge. ANY CANCELLATION OR CHANGE RECEIVED WITHIN 45 DAYS OF YOUR SCHEDULED BOARDING DATE WILL RESULT IN THE LOSS OF THE ENTIRE RENTAL FEE. IF THE HOUSEBOAT IS RE-RENTED, YOUR PAYMENT, LESS A $300.00 SERVICE CHARGE, WILL BE REFUNDED.

Small Boats

MINIMUM RENTAL PERIOD: There is a two hour minimum on all small boat rentals and on all equipment rentals. Reservations are made for a full day’s rental or more only. Personal watercraft may not be reserved in advance, but may be rented on a walk-in basis at the resort.

SMALL BOAT BOOKING PROCEDURES: A booking deposit equal to one day’s rental per boat is due within 10 days of the date the reservation is made. The balance of the rental fee is due 14 days prior to arrival. Reservations made within 45 days of arrival must be secured with cash, money order, MasterCard, AMEX, Visa or Discover at the time of booking. A security deposit equal to one day’s rental per boat is due on arrival, and will be refunded when the boat is returned undamaged and with the inventory intact.

SMALL BOAT CANCELLATION & CHANGE POLICIES: Any cancellation or change received 7 or more days prior to arrival will result in the refund of all monies paid. ANY CANCELLATION OR CHANGE MADE WITHIN 7 DAYS OF ARRIVAL WILL RESULT IN THE LOSS OF ONE DAY’S RENTAL.

Lodging

MINIMUM RENTAL PERIOD: Check with individual locations regarding minimum rental policies.

TAXES: Room and sales taxes are not included in the rental rates.

LODGING & RV BOOKING PROCEDURES: A deposit equal to one night’s rental per room is due within 10 days of the date the reservation is made. Any reservation made within 45 days of arrival must be secured with cash, money order, MasterCard, AMEX, Visa or Discover at the time of booking.

LODGING & RV CANCELLATION & CHANGE POLICIES: Any cancellation or change made 72 hours or more prior to arrival will result in the refund of your booking deposit. ANY CANCELLATION OR CHANGE RECEIVED WITHIN 72 HOURS OF ARRIVAL WILL RESULT IN THE LOSS OF YOUR BOOKING DEPOSIT.

Houseboat Boarding Schedule

PLEASE PLAN ON 1-2 HOURS FOR YOUR PARTY TO BOARD THE HOUSEBOAT AND RECEIVE A COMPLETE ORIENTATION.

LAKE SHASTA
Boarding is available any day of the week, Summer or Value Season.

CALIFORNIA DELTA
Boarding is available any day of the week, Summer or Value Season.

Early Board 

For a fee of $200 you may board and sleep on your houseboat the evening prior to your scheduled boarding date (subject to availability).

Safety Guidelines

All rental boats may be operated during daylight hours only. Please check with the marina for guidance as to approved boating areas and weather forecasts. Because of our concern for the safety of our customers, we must require that no containers of fuel be brought aboard any type of boat. No exceptions.

Pet Policy

We welcome pets on houseboats at no additional charge. We require a $50 refundable deposit for pets in motel rooms, plus an additional $10 per day room charge per pet.

NOTE: ALL RATES SUBJECT TO ANNUAL INCREASE. ALL POLICIES SUBJECT TO CHANGE WITHOUT NOTICE.

The Crown Club

The Crown Club has been designed as a bonus program for our repeat customers. For more information on the Crown Club, call our Reservations Department at 800-752-9669.

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